General Manager – Business Development, Digital Services at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: General Manager – Business Development, Digital Services

Job Identification: 1756
Location:  Ikoyi, Lagos
Job Category: MTN Level 6
Job Schedule: Full time
Reports To: Chief Digital Officer
Division: Digital Services


  • Develop and monitor the implementation of Digital Services’ ecosystem, partner, platform, and product development strategies for multiple market segments across the entire spectrum of customers addressed by MTNN to acquire customers and grow revenues in alignment with the overall business strategy and market requirements
  • Establish the short, medium, and long-term road map for MTNN’s ecosystem, partner, platform, product, and service development in alignment with MTNN’s business strategy
  • Develop and monitor the implementation of tactical plans – including but not limited to enhanced/new business models, business requirements, features, functionalities, partnerships, products, and services
  • Collaborate closely with the Digital Business Growth team to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of partnerships, platforms, products, and services for multiple customer segments
  • Interrogate and understand customer (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing digital platforms, products, and services to identify new business opportunities
  • Monitor and improve MTNN’s NPS related to partnerships, platforms, products, and services
  • Promote a customer-focused culture in Digital Services
  • Drive differentiation through better customer experiences and digital channel transformation to create new routes to market and ensure that services/products are easily accessible to customers
  • Define the commercial development strategy for Digital Services in line with MTNN’s overarching business goals – ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
  • Regularly review the commercial development strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
  • Develop consistent, efficient, relevant, and standard policies, processes, and procedures for developing Digital Services’ partnerships, platforms, products, and services
  • Champion the review of business processes (headcount, process optimisation, business optimisation etc.) to drive efficiency gains to ensure at least a 5% reduction in MTNN’s budget year-on-year
  • Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from partnerships, platforms, products, and services perspective
  • Develop an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
  • Ensure that the Digital Business Development team provides accurate, current, data-driven, relevant, and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
  • Develop strategies to identify and fulfil the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners
  • Liaise with digital technology suppliers and manufacturers to assess the required digital changes and developments that are in the pipeline 
  • Develop an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
  • Manage critical 3rd party relationships with internal stakeholders, external partners, suppliers, and other relevant vendors
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape
  • Drive MTNN’s Cultural Operating System and Vital Behaviours required to improve business performance
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year-on-year performance of all dimensions of the Group Culture Audit
  • Contribute and participate in all Digital Services’ Employee Engagement Program events, initiatives, discussions, and workshops


  • A First Degree in Engineering, Computer Science or any related discipline
  • MSc / MBA qualification in a related field
  • Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
  • Fluent in English.

A minimum of twelve (12) years in a global/multinational enterprise, and an understanding of emerging markets which should include:

  • 3 – 5 years in a strategic role within a large organization 
  • At least 2 years of digital products development experience 
  • Experience at the senior management level in Information Technology, OTT, or telecommunications will be an advantage
  • Experience in product development, product life cycle management, and product performance evaluation
  • Some experience in customer service and partner/relationship management will be useful
  • A detailed understanding of the digital ecosystem, players, business models and industry-related best practices with experience working in a digital environment
  • A track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
  • Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team

Application Closing Date
28th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

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